Privacy Policy

1. Information we collect

When you use our services or contact us through our website, we may collect the following personal information:

• Full name and contact details (email, phone number, postal address)
• Passport and travel document details when required for bookings
• Travel preferences, dietary requirements, and accessibility needs
• Payment information processed through our secure payment partners
• Communications you send to us via email, phone, or our contact form

2. How we use your information

We use your personal data to:

• Process and manage your travel bookings and reservations
• Communicate with you about your itineraries, changes, and travel updates
• Comply with legal and regulatory requirements, including visa processing
• Improve our services and personalise your experience
• Send you relevant offers and updates, only with your consent

3. Data sharing

We share your information only when necessary to fulfil your travel arrangements — with airlines, hotels, transfer providers, and visa authorities. We do not sell your personal data to third parties. All partners we work with are bound by data protection agreements consistent with applicable law.

4. Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Booking records are retained for a minimum of five years in accordance with Greek tax and commercial law. You may request deletion of non-essential data at any time.

5. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Hellenic Data Protection Authority

6. Contact

For any questions regarding this policy or your personal data, please contact us at info@destinavia.gr or by phone at +30 2541 110832.